Cummins Service Assurance

Your DG Sets are serviced by a team of over 200 Service Engineers & Technicians trained and certified by Cummins. In order to serve you better & faster we have installed a Service Delivery Process and measure our response and resolution time. Brief overview of the same is as under .

  • Customer care no. for all your service calls or complaints – (020 66266222, 23)
  • This number is manned from 900 AM to 5 PM. After office No. :- +91 9850908146. You will get a Service Request Number for after office hours calls on next day.
  • Calls are logged online and a unique Service Request Number is generated by system is given to you for your future reference. An SMS is sent to caller’s mobile no. by system.
  • Respective Manager / Advisor calls back the customer within 30 minutes to help on phone or organize visit of service personnel based on your need and nature of job.
  • After completion of the job your call is closed based on engineer’s service report and your remarks. A Call confirmation is also taken by our CRM team.
  • You can also log your calls on “Cummins Care” APP now available on Android (Google)& iOS(Apple) and track the services yourselves. Link

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